What types of jewellery repairs do you offer? We offer a range of repairs, including ring resizing, chain and clasp repairs, stone resetting, re-tipping claws, polishing and rhodium plating, as well as full restorations and more. How much do jewellery repairs cost? Prices vary depending on the type of repair and complexity. We’re happy to provide a quote once we've assessed your piece. How long do repairs take? Most repairs take between 2 to 4 weeks, but can take up to approximately 10 to 12 weeks depending on the work required. We’ll give you a more accurate timeframe when we provide you with your quotation. Do I need an appointment for a jewellery repair? Not always. You can contact us first at info@aprildacejewellery.com with some details and photos, and we will let you know if you need to book an appointment with us to fully assess your piece or if you want to discuss something specific. Can you repair jewellery that wasn’t purchased from you? Yes, we’re happy to work on pieces from other jewellers, subject to assessment. Do you repair broken chains and clasps? Absolutely! We can repair broken chains, replace missing links, and fix or replace clasps. Can you resize any ring? Most rings can be resized, but some designs and materials (like full eternity bands or certain metals) may be more limited. We'll advise you on the best option. Will I be able to see where my jewellery has been repaired? Our goal is to make repairs as seamless as possible. In most cases, repairs are virtually invisible. Can you replace missing stones? Yes, we can source and replace missing diamonds and gemstones to match the originals as closely as possible. Do you offer rhodium plating for white gold jewellery? Yes, we offer rhodium plating to restore the bright white finish of white gold jewellery. Can you clean and polish my jewellery? Yes, we provide professional cleaning and polishing to bring back your jewellery’s sparkle. Is my jewellery insured while in for repair? We take great care of your jewellery while it's with us, and it is insured while on our premises. Do you offer engraving services? Yes, we can add or restore engraving on certain pieces. This is not a service we currently offer and carry out on-site, but we use our trusted hand or laser engraver based within the London Jewellery Quarter. Can you tighten loose stones? Yes, we can check and secure stones to ensure they are safely set. How do I know if my jewellery needs repair? If you notice any damage, loose stones, thinning bands, or worn claws, it’s best to have your piece checked to avoid further damage or loss, or even just to eliminate any worries you might have to give you peace of mind. Do you restore jewellery? Yes – if you have a piece that’s damaged or worn, I can assess and provide a quote for what’s needed to restore it. I take a thoughtful, careful approach to bringing jewellery back to life, whether it’s your well loved engagement ring, an old family ring, or your wedding ring that needs some care and attention to bring it back to full glory. Get in touch to discuss what’s possible for your piece. How much does a chain repair cost? Chain repairs usually start from £15, depending on the type of chain and the extent of work needed. Sometimes its a simple fix, while occasionally links or clasps need rebuilding or replacing. I’ll provide a clear quote once I’ve seen the piece. Find out how to contact me about your repair, here. How much does a ring sizing cost? Ring sizing typically starts from £30. The cost can vary depending on the design, metal type, and how much adjustment is needed. Find out how to contact me about your repair, here. Can you repurpose broken jewellery? Yes – I specialise in remodelling and can often reuse stones or metal from broken or sentimental jewellery to create something new and personal to you. If you're unsure what’s possible, I’m happy to talk through ideas, and you can find out more about my remodelling services here. Do you buy broken jewellery? Yes – I’m more than happy to make an offer on any unwanted or scrap jewellery. If you’re having a bespoke jewellery piece made, you can offset your unused metal against the cost, or keep it aside for future projects! I will be able to provide an offer on most gold and platinum pieces after taking a look in person and testing the metal. Silver is something I may take a look at but I’m less likely to make an offer on. Gemstones are also looked at on a case-by-case basis and it is much less likely I would be able to make an offer on these. If you’d like to get in touch and ask me about selling your old jewellery, fill in my contact form here. Do you repair on-site? All repair work is carried out by me or by trusted specialists I work closely with. The majority of work is carried out on-site, in my Norfolk workshop, bar the exception of stone cutting and repolishing, hand engraving and hallmarking. Your jewellery stays in safe, experienced hands throughout so you don’t have to worry!

How is my jewellery posted to me? Your jewellery is sent via Royal Mail’s Special Delivery Guaranteed by 1pm (next day) service. We will contact you once your jewellery is ready to arrange a delivery date that suits you. Royal Mail Special Delivery requires a signature upon delivery, so we confirm details with you beforehand. A tracking number will be provided once your parcel is dispatched, allowing you to monitor its journey. Each order is carefully packed and wrapped to ensure it stays safe during transit. All parcels are insured through Royal Mail or, in some cases, under April Dace Jewellery’s business insurance. How long does it take for my keepsake jewellery to arrive? Online shop orders are made to order and usually take 4-6 weeks to complete. Once shipped, your jewellery will arrive the next day via Royal Mail Special Delivery.] How long does it take for my bespoke jewellery to arrive? Bespoke jewellery orders typically take 8-14 weeks to complete. Once shipped, your jewellery will arrive the next day via Royal Mail Special Delivery. How much is shipping? Shipping is £10 per parcel for insured and tracked Royal Mail Special Delivery. Shipping is free for online shop orders over £150. Can you ship any other way? Royal Mail Special Delivery is our preferred method due to its next-day delivery guarantee, comprehensive tracking, and compensation cover (standard up to £750, with options up to £2,500). It ensures your valuable jewellery is delivered safely and quickly. If your parcel is valued at £150 or less, Royal Mail Tracked 24 is also an option. Please contact April to arrange this. Can I get free delivery? Orders over £150 from the online shop qualify for free shipping. Can you post discreetly? Yes! We understand the importance of keeping things low-key, especially for birthdays, anniversaries, or special surprises. April can personally arrange the timing and location of delivery with you to avoid spoiling the surprise—just let her know before your jewellery is ready. You can include a note with your order or contact April directly to discuss your preferences. All parcels are sent in plain, sealed Royal Mail envelopes with a discreet return address to ensure nothing gives the game away. Do you send internationally? International shipping can be arranged by contacting April for a quotation.

What’s the best method for sending my jewellery to you? We recommend using Royal Mail Special Delivery Guaranteed Before 1pm (next day). This service is fully tracked and allows you to add your own insurance cover. For more details, visit the Royal Mail website. Do I need to notify April before sending my jewellery? Yes, always arrange with April before posting your jewellery so she knows when to expect it. What happens if I forget to arrange with April first? April cannot be held responsible for missed deliveries if prior arrangements have not been made. Be sure she will be in the workshop the day after you send your parcel if you are using the ‘next day’ service. Should I keep any documents when I send my jewellery? Yes, always keep your receipts and tracking numbers as proof of postage and to monitor your parcel’s delivery. What’s the best way to package my jewellery for safe shipping? A small box or bubble wrap inside a cushioned envelope or jiffy bag is perfect. For added security, place your box or bag inside a plastic seal envelope. You can ask at your local Royal Mail branch for plastic seal envelopes in various sizes, or use your own. Make sure to include a note with your name, contact details, and return address inside the parcel. Address the parcel to “April Dace” instead of “April Dace Jewellery” for added discretion. Always clearly label your parcel and include your return address clearly visible on the outside.

White Gold: What is white gold? White gold is an alloy made by mixing pure yellow gold with other metals such as palladium, silver, nickel, or platinum. This blend gives the gold a silvery, white appearance. To enhance its shine and finish, white gold jewellery is typically plated with rhodium, although this is not essential or required. What’s the difference between 9ct and 18ct white gold? The difference between 9ct and 18ct white gold lies in the purity of the gold used in the alloy: 9ct White Gold: Contains 37.5% pure gold, with the remaining 62.5% made up of other metals like silver, copper, or nickel. 9ct gold is more affordable due to its lower gold content, making it a popular choice for budget-conscious buyers. However, it is less durable than 18ct gold and may require more care over time. 18ct White Gold: Contains 75% pure gold, with the remaining 25% made up of other metals. Because it has a higher gold content, 18ct white gold is richer in colour, more durable, and generally of higher quality than 9ct white gold. It’s a great choice for those looking for a long-lasting and luxurious piece of jewellery. Which is better for jewellery, 9ct or 18ct white gold? The choice between 9ct and 18ct white gold depends on your preferences and budget. If you’re looking for a more affordable option and don’t mind a slightly lower gold content, 9ct white gold may be the better choice. If you want a more luxurious, durable, and long-lasting piece, 18ct white gold is the superior option, though it comes at a higher price. Is 9ct white gold less durable than 18ct white gold? Yes, 9ct white gold is generally less durable than 18ct white gold because it contains a lower percentage of pure gold and a higher proportion of other metals. This makes it more prone to wear over time. However, it’s still a strong and durable option for everyday jewellery if treated with care. Does 9ct white gold look different from 18ct white gold? The colour difference between 9ct and 18ct white gold can be subtle. 18ct white gold tends to have a richer, warmer tone due to its higher gold content, while 9ct white gold may appear slightly less bright. Both are usually plated with rhodium to give them a bright white finish, though it is not required or necessary to have your white gold plated if you do not mind a less “silvery-white” finish. Does white gold cause allergic reactions? Some people may have sensitivities to certain metals in white gold, particularly nickel. If you have a nickel allergy, it’s advisable to choose white gold that has a high palladium content, as palladium is hypoallergenic. Can white gold be resized? Yes, white gold jewellery can be resized by a skilled jeweller. If your white gold jewellery has rhodium plating, it will need to be re-plated after resizing to restore its bright white finish (if you decide you want to have it replated again). ________________________________________________________________________________________________ Platinum: What is Platinum? Platinum is a naturally occurring, dense precious metal that is known for its hardness and silvery-white appearance. It is highly resistant to tarnishing, corrosion, and is not easily misshaped, making it an ideal choice for fine jewellery. Platinum is often used in engagement rings, wedding bands, and other high-quality jewellery due to its durability and timelessness. Is platinum hypoallergenic? Yes, platinum is hypoallergenic, which makes it an excellent choice for those with sensitive skin. It’s less likely to cause allergic reactions compared to other metals like nickel, making it suitable for people with allergies or skin sensitivities. How do I care for my platinum jewellery? Platinum is a low-maintenance metal, but it can develop a natural patina over time. This patina is often considered desirable as it adds character to the piece. If you prefer to restore its original shine, platinum jewellery can be professionally polished by a jeweller. To keep your platinum jewellery in excellent condition, avoid exposure to harsh chemicals, and clean it regularly with a soft cloth. Is platinum rarer than gold? Yes, platinum is rarer than gold. It is one of the rarest metals on Earth, and significantly more platinum is required to make jewellery compared to gold, which contributes to its higher price. Can platinum be resized easily? Yes, platinum can be resized, but it requires skill due to its density. A professional jeweller will have no trouble resizing a platinum ring, but it may require more effort and time compared to resizing rings made from softer metals. What makes platinum ideal for jewellery? Platinum's qualities make it an ideal material for jewellery. It is hypoallergenic, making it safe for sensitive skin. It is also exceptionally durable, corrosion-resistant, and does not tarnish easily. Platinum’s natural white sheen also complements diamonds and coloured gemstones beautifully. ________________________________________________________________________________________________ White Gold vs Platinum What is the main difference between white gold and platinum in jewellery? The main difference lies in the materials used and their properties. White gold is an alloy made from gold mixed with other metals like palladium or silver and then plated with rhodium for a bright, white finish. Platinum, on the other hand, is a naturally white metal that is purer and denser than gold, making it more durable and resistant to wear. Which is better for bespoke jewellery, white gold or platinum? It depends on your preferences. White gold offers a similar “silvery-white” aesthetic to platinum but is more affordable in 9ct, making it a popular choice for those on a budget. However, platinum is more durable, doesn't require plating, and retains its lustre over time, making it ideal for bespoke pieces designed to last a lifetime. How does the durability of white gold compare to platinum? Platinum is more durable than white gold. It’s harder wearing so it works especially well for diamond set jewellery and more delicate designs. All jewellery will show wear over time, but white gold can show wear more quickly, particularly if the jewellery is rhodium plated and the plating wears off. Rhodium plated white gold may require re-plating to maintain its finish. Which metal is more affordable, white gold or platinum? White gold is generally more affordable than platinum. 9ct gold in particular is more affordable in comparison. 18ct white gold however is currently priced higher per gram than Platinum, so Platinum would therefore be the preferred choice. Platinum’s rarity, density, and the amount of work needed to craft jewellery from it contribute to its higher price. What kind of maintenance do white gold and platinum require? White gold needs more maintenance, as rhodium plating can wear off over time and will require periodic re-plating to keep it looking bright (approximately every 6-12 months if you choose to do so). Platinum, while more resistant to wear, may develop a patina over time, which many people find desirable. However, some choose to have it polished to restore its original shine. ________________________________________________________________________________________________ Wedding Rings Which metal is better for a wedding ring, white gold or platinum? It depends on your priorities. Platinum is an excellent choice for wedding rings because of its durability, especially if you want a ring that will withstand everyday wear and last a lifetime. 9ct white gold offers a lower price, but both 9ct and 18ct white gold may require more maintenance in the long run due to the rhodium plating. What are the benefits of platinum for wedding rings? Platinum’s durability makes it a top choice for wedding rings, as it will stand the test of time and maintain its colour and finish. It’s also hypoallergenic, making it ideal for people with sensitive skin. Platinum’s weight and solid feel also give it a sense of luxury and permanence. Why choose white gold for a wedding ring? White gold is often a more affordable option compared to platinum but still provides a sophisticated, classic look. It’s ideal if you're on more of a budget but still want a high-quality, elegant ring. However, keep in mind that it may require occasional re-plating to maintain its bright finish. Otherwise, you can achieve an equally beautiful finish with natural unplated white gold, just with a slightly more yellowy-grey appearance. Engagement Rings Should I choose white gold or platinum for an engagement ring? Both metals are popular choices for engagement rings, but your decision will depend on budget and maintenance preferences. Platinum is perfect for those looking for a durable, low-maintenance option with a luxurious feel. White gold offers a similar aesthetic and is more affordable, but it requires more care over time due to its rhodium plating. What are the advantages of platinum for engagement rings? Platinum is ideal for engagement rings because of its strength and resilience. It’s perfect for securely holding precious stones and will retain its shine and shape over many years. Platinum’s timeless appeal makes it a great choice for an enduring symbol of commitment. Why would I choose white gold for an engagement ring? White gold is an excellent option if you’re seeking a classic, elegant look at a more affordable price. While it requires more maintenance due to rhodium plating, it’s a popular choice for those who want the appearance of platinum without the higher cost.

What is 9ct gold? 9ct gold is an alloy made of 37.5% pure gold mixed with other metals like copper, silver, and zinc. This blend gives it strength and durability, making it a practical choice for everyday jewellery. Its lower gold content compared to 18ct gold makes it more affordable, but it also results in a slightly paler colour. Available in yellow, white, and rose gold, 9ct gold is versatile and suits a range of styles and preferences. It’s a popular choice for budget-conscious buyers who still want the timeless appeal of gold in their jewellery. What is 18ct gold? 18ct gold is an alloy made of 75% pure gold, with the remaining 25% consisting of other metals such as silver, copper, or palladium. This high gold content gives it a rich, vibrant colour and a luxurious feel, making it a popular choice for fine jewellery. 18ct gold strikes a balance between purity and durability. While softer than 9ct gold, it is still strong enough for everyday wear, especially in pieces like engagement rings and wedding bands. It is available in yellow, rose, and white gold, with each colour achieved by varying the metals in the alloy. Due to its higher gold content, 18ct gold is more valuable and less prone to tarnishing than 9ct gold, making it an excellent option for timeless and sentimental jewellery pieces. Is gold good for everyday wear? Yes, any gold is good for everyday wear. 9ct gold is considered a “harder” metal so will stand the test of time. Typically you tend to see more wear and tear in the finer elements of 9ct jewellery such as where rings are worn against each other for a long period of time and the side of stone settings may start to wear away, or on claws. 18ct gold is “softer” so tends to ‘move like butter’ rather than wear down due to its less rigid makeup, so you may find it is less likely to show off scratches and marks like 9ct would. That’s not to say 18ct doesn’t wear. Any metal over time will show signs of wear and tear depending on its age and what it’s exposed to. Can gold tarnish? While pure gold does not tarnish, the metals alloyed with gold in 9ct pieces, like copper and silver, can oxidise over time. This may lead to slight discolouration, especially in areas exposed to moisture or chemicals. Regular cleaning and proper care can prevent this. Is gold hypoallergenic? 9ct gold may not be hypoallergenic, as it contains other metals like nickel or copper, which can cause skin irritation for some people. If you have sensitive skin, consider opting for higher-carat gold like 18ct, which has a higher percentage of pure gold, or metals like Platinum or Titanium. Is 9ct gold lighter than 18ct gold? Yes, 9ct gold is slightly lighter in weight than 18ct gold due to its lower gold content. However, the difference is subtle and typically only noticeable when comparing larger jewellery pieces. Can 9ct and 18ct gold rings be resized? Yes, all solid gold jewellery can be resized! Can 22ct gold rings be resized? Yes, all solid gold jewellery can be resized! Is 18ct gold heavier than 9ct gold? Yes, 18ct gold is slightly heavier than 9ct gold due to its higher gold content. This weight difference adds to its luxurious feel, particularly in larger jewellery pieces like bangles or statement rings. What colours does gold come in? Gold is naturally yellow and is alloyed and available in yellow, rose, and white gold. The colour depends on the metals used in the alloy: Yellow gold has a classic, rich hue. Rose gold gets its warm pink tint from copper. White gold is bright and modern, achieved by adding palladium or nickel. What is the difference between yellow gold and rose gold? Yellow gold is the classic gold colour, with a rich, warm yellow tone. Rose gold, on the other hand, has a pinkish hue due to the addition of copper to the alloy. Both colours can be made in 9ct or 18ct gold, with the higher purity gold (18ct) providing a more intense colour in either hue. Which is better: yellow gold or rose gold? The choice between yellow and rose gold comes down to personal preference. Yellow gold offers a classic, timeless look that complements all skin tones. Rose gold, with its romantic pinkish tint, has become increasingly popular for those seeking a unique and warm tone. Both are available in 9ct and 18ct gold, but 18ct gold tends to provide a more vibrant colour. Does gold require special care? While gold is durable, it benefits from regular care to keep it looking its best. Clean it with a soft cloth and mild soapy water, and avoid exposure to harsh chemicals or abrasive materials. Storing your jewellery separately can also help prevent scratches. White gold can require more specific care. Read more about specific gold care here. Why choose 18ct gold for fine jewellery? 18ct gold is chosen for its high quality, rich colour, and timeless appeal. It offers a balance of luxury and durability, making it ideal for sentimental and investment pieces like engagement rings, wedding bands, and heirloom jewellery. Which is better for jewellery, 9ct or 18ct gold? The choice between 9ct and 18ct gold depends on your preferences and budget. If you’re looking for a more affordable option, 9ct gold offers a lower price point while still providing durability. However, 18ct gold is higher quality, with a richer colour and more lasting value. It’s often chosen for high-end pieces like engagement rings and fine jewellery. Does 9ct gold look different from 18ct gold? Yes, 18ct gold has a richer, deeper yellow tone due to its higher gold content. In contrast, 9ct gold has a paler, less intense yellow hue. While both are beautiful, 18ct gold has a more luxurious appearance, making it a popular choice for those seeking a more premium look. Why is 18ct gold more expensive than 9ct gold? 18ct gold is more expensive because it contains 75% pure gold, which is more valuable than the 37.5% in 9ct gold. The higher the purity of gold, the higher its cost. 18ct gold is also heavier, contributing to its higher price.

How should I care for my jewellery for everyday wear? Remove your jewellery when doing activities that could cause damage, such as exercising, gardening, or cleaning. Avoid contact with harsh chemicals, perfumes, and lotions, which can dull or damage metal and gemstones. Apply lotions, creams and perfumes and let them dry before putting your jewellery on. Try to avoid sleeping, swimming and bathing in your jewellery when you can to prolong the life of your cherished pieces. Store your jewellery separately to prevent scratches, preferably in a soft pouch or lined box. How often should I clean my jewellery? As and when you feel it needs it! Take away fingerprints and restore shine using a soft jewellery cloth as often as you like. Take special care around claws to avoid catching them. To remove dirt, oils and cream residues from hard-to-reach areas, clean your jewellery regularly using a soft toothbrush (a baby toothbrush is ideal) in warm, soapy water (a dash of washing up liquid works perfectly). Avoid abrasive cleaners or brushes. If you want to really shine up your jewellery and/or remove fine scratches, you may want to have your piece professionally polished. Read more about a professional clean and polish in the dropdown section below. Why is my jewellery dirty? Jewellery can appear dirty for a variety of reasons, depending on the material and how it’s worn. Silver Tarnish: Silver naturally tarnishes when exposed to air, leading to a grey or dull appearance. Use a jewellery polishing cloth to remove tarnish and restore shine. If silver turns black, it may be reacting to skin oils, moisture, or chemicals. Rhodium plating can help in such cases. Gold Tarnish: While less common, gold can tarnish due to chemical exposure, such as chlorine or bleach. Even some jewellery boxes can react with the alloys in gold, causing unusual discoloration. A professional polish can usually remove stubborn tarnish. Build-Up from Daily Wear: Skin cells, creams, food, oils, and other substances can accumulate on jewellery, making it look cloudy or dull. Regular cleaning with warm soapy water can loosen dirt. For stubborn grime or dull gemstones, a professional clean may be needed. White Gold Yellowing: If white gold jewellery appears patchy or yellow, it’s likely due to rhodium plating wearing off. This is a normal occurrence, especially in high-wear areas like the back of rings. The piece can be polished and re-plated to restore its bright, silvery finish. Chemical Reactions: Exposure to perfumes, cleaning products, and chlorine can cause discoloration or tarnish in both silver and gold. Avoid wearing jewellery during activities that involve harsh chemicals to keep it looking its best. Can I wear my jewellery in water? While precious metals like gold and platinum are water-resistant, exposure to chlorinated or salty water can tarnish or weaken jewellery. Remove your jewellery before swimming or bathing. Why has my jewellery tarnished, and how can I restore it? Silver naturally tarnishes over time due to exposure to air and moisture. Use a silver polishing cloth to restore its shine, or clean it with a gentle silver jewellery cleaner. If your silver has turned black, it may be due to exposure to oils on your skin, perfumes, or most commonly chlorine or bleach. Gold can also tarnish and is most commonly caused by chlorine, bleach or a reaction to the oils on your skin. Even some jewellery boxes have been known to react with the alloys within gold. Take your jewellery for a professional clean and polish and then take note of what you’ve been doing if your jewellery repeatedly tarnishes/discolours. Why has my jewellery changed colour? Tarnishing and plating wear are often mistaken for one another. Tarnishing typically causes an even colour change across the metal's surface, whereas worn plating can appear patchy. White gold may develop a yellowish hue as its rhodium plating wears off, which is completely natural and can be replated. If your jewellery or skin turns green, it likely indicates a low quality base metal beneath the plating. This is most commonly seen in gold plated jewellery items. At April Dace Jewellery, we use only precious metals—sterling silver, gold, and platinum—ensuring your jewellery won’t cause skin discolouration. How should I store my jewellery? Keep your jewellery in a cool, dry place, ideally in individual compartments to prevent tangling and scratching. Keep gemstones and pearls out of direct sunlight and areas with more moisture.

How do I care for my bespoke jewellery pieces? Follow the same cleaning and storage guidelines but take extra care with intricate or delicate designs. Consider scheduling regular check-ups to ensure the settings remain secure. What should I do if my bespoke jewellery needs repairs? Contact April Dace Jewellery directly for professional repairs to ensure your bespoke piece is handled with care. How do I protect my bespoke jewellery from damage? Avoid wearing bespoke pieces during high-risk activities and store them safely when not in use. Insure your bespoke jewellery for added peace of mind. How do I care for my bespoke engagement ring? Some engagement ring styles need more care and maintenance than others. Claw settings and higher set gemstones usually require more care due to risk of catching or knocking. To protect your precious engagement ring, take it off during high-risk activities and store them safely. Take special care with claw set engagement rings when removing gloves as they have a tendency to catch and can pull claws away. It's always advised to match up your engagement ring metal with your wedding ring metal so both rings wear evenly. If you have a shaped engagement ring, try to match it up with a wedding ring that shapes with it, not against it, to prevent uneven wearing especially to the underside of stone settings. Find out more about Shaped-To-Fit here. Buffing the surface with a jewellery polishing cloth helps restore shine, and using warm soapy water and a soft brush helps remove surface residues, but if you’d like to remove fine marks or go for a full clean in hard-to-reach areas, a professional clean and polish is recommended. Read more about gemstone-specific care here. For more information on your bespoke jewellery guarantee, read more here. How do I care for my bespoke wedding ring? You may find when wearing two rings together (engagement ring and wedding ring) that they wear against each other over time. Try and swap your wedding band around every now and then so both sides receive equal wear. Take extra care with your stone set and engraved wedding rings. Avoid wearing them during high-risk activities and store them safely when not in use. Buffing the surface with a jewellery polishing cloth helps restore shine, but if you’d like to remove fine marks, a professional polish is recommended. For more information on your bespoke jewellery guarantee, read more here. How should I care for my bespoke signet ring? Signet rings typically receive the most amount of wear and tear, usually because they're worn on the outer fingers where knocks and grazes are more likely to occur. They also tend to have a broader, flatter surface area so scratches and marks are often more noticeable. Avoid wearing bespoke signet rings during high-risk activities and store them safely when not in use. Take special care with signet rings when removing gloves as they have a tendency to catch and pull off inside your glove. In cold weather or while washing hands, be aware of your signet ring so it doesn’t come loose. Take it off and store it safely if you are worried about losing it while washing hands, in the swimming pool/open water, or out in the cold. Buffing the surface with a jewellery polishing cloth helps restore shine, but if you’d like to remove fine marks, a professional polish is recommended. For more information on your bespoke jewellery guarantee, read more here.

How should I clean jewellery with gemstones? Most gemstones are fine to clean at home in warm, soapy water (washing up liquid works well) and a soft brush. Don’t use any chemicals or cleaning products. There are some exceptions where special care is required, in particular softer stones such as opals, emeralds, pearls and amber. Take care when brushing gemstones not to dislodge the settings and always check your jewellery after soaking to see if any stones have come loose before throwing your water away! Gently dab your jewellery dry with kitchen roll or a soft absorbent cloth. Avoid rubbing excessively as it may cause claws to catch. How do I care for opal jewellery? Opals are a soft gemstone and require extra awareness and care when being worn and cleaned. They can easily break through knocking and can scratch against harder materials. They can also dry out and “craze” if not cared for correctly. You need to know whether your opal jewellery holds full opals, doublets or triplets (read more about opals here) to make sure the appropriate cleaning methods are applied. Depending how “dirty” your jewellery is will depend on how you approach your opal cleaning. If you want to wipe over the surface to brighten the metal and stones, a soft cloth with a small amount of soapy water works well. Be sure to lightly rinse the jewellery under water afterwards to remove any soap. If you need to clean away built up dirt you can use warm soapy water and a soft brush. Try brushing the jewellery first before fully soaking and for stubborn areas you can soak for a few minutes. Don’t use chemicals or ultrasonic cleaners. Don’t leave opals in moisture or in direct heat or sunlight as they can dry out. Don’t spray perfume directly onto opals, it damages the surface. Apply lotions, creams, sprays etc first and let them dry before putting on your jewellery. If in doubt, ask your trusted jeweller to professionally clean your opal jewellery. How do I care for pearl jewellery? Pearls are a soft gemstone and require extra awareness and care when being worn and cleaned. They can easily scuff and scratch against harder materials. Pearls only really need a gentle clean with a soft cloth, rubbing in soft circular motions to take away surface residues. You can wash pearl jewellery in warm soapy water and a soft brush or cloth. If cleaning strung pearl necklaces, be mindful of the silk and leave to dry naturally, laid out on some kitchen roll. If cleaning pearl cup earrings or pendants, make sure the water isn’t too hot as it may soften the glue. Pearls don’t like direct sunlight, moisture or heat so store in a cool, dry place. Its best not to sleep or shower in your pearl jewellery. Taking off your jewellery will help prevent damage. Don’t use chemicals or ultrasonic cleaners. Don’t spray perfume directly onto opals, it damages the surface. Apply lotions, creams, sprays etc first and let them dry before putting on your jewellery. If in doubt, ask your trusted jeweller to professionally clean your pearl jewellery. How do I care for emerald jewellery? Emeralds are a soft gemstone and require extra awareness and care when being worn. They can easily break through knocking and can scratch against harder materials. Always take your emerald jewellery off for activities where there may be a chance of damage. Store separately in a soft jewellery pouch or box, in a cool dry place. Clean with warm soapy water and a soft brush and pat dry. Don’t use chemicals or ultrasonic cleaners. If in doubt, ask your trusted jeweller to professionally clean your emerald jewellery. How do I care for amber jewellery? Amber is a very soft gemstone and extra care needs to be taken when wearing. It can easily break through knocking and can scratch against harder materials.The surface can also dull.. Don’t leave your amber jewellery in direct sunlight or heat. Don’t use chemicals or ultrasonic cleaners. Don’t spray perfume directly onto amber, it damages the surface. Apply lotions, creams, sprays etc first and let them dry before putting on your jewellery. If in doubt, ask your trusted jeweller to professionally clean your amber jewellery. Can gemstones be worn every day? Harder gemstones like diamonds and sapphires are ideal for daily wear, while softer stones like pearls and opals require extra care and should be worn more occasionally.

Jewellery is not indestructible - quite the contrary. Like anything it will wear and tear depending on how much use its getting and what its exposed to. The smallest, most insignificant of things can mark your jewellery, from your steering wheel, door handle, or oven door, to going to the gym, pushing a trolley or doing the washing up! Regular checks of stone settings and finer areas of your jewellery including clasps and chain links are advised as these areas tend to receive more wear and tear. Worn areas can always be rebuilt and strengthened. The best way to prolong wear and tear is removing your jewellery when it is not necessary to wear it (sleeping, showering etc). Here’s some advice on how to care for your precious metals and make their lustre last! How do I maintain gold jewellery? There are no major differences to maintaining gold jewellery in comparison to other metals. Along with platinum, it is one of the easiest metals to maintain, requiring the least maintenance overall. Regular gentle buffing with a gold jewellery polishing cloth will ensure you can keep your gold shiny at home. A professional clean and polish can help maintain its luster and soften light marks and fine scratches - learn more here. 9ct gold is typically considered a “harder” metal so can require a more rigorous set of polishing stages due to marks and scratches often being more obvious. 18ct gold is “softer” so tends to ‘move like butter’ rather than wear down due to its less rigid makeup, so you may find it is less likely to show off scratches and marks like 9ct would. Read more about the differences between 9ct and 18ct gold here. How do I maintain white gold jewellery? White gold jewellery typically requires more maintenance than yellow or rose gold and platinum. Rhodium plating is the most common form of maintenance for white gold. The same rules apply when it comes to everyday maintenance of white gold (read above), but if your jewellery is rhodium plated you may want to take more care to remove your jewellery more often to avoid wear and tear to further prolong your rhodium plating. Read more about rhodium plating here. How do I care for platinum jewellery? Platinum requires very little care besides a professional polish and regular checks on jewellery with stone settings to ensure the claws and edges are substantial and well held (both recommended approx once yearly). It is a highly durable metal but can develop a natural patina over time which is completely normal. To maintain its shine, clean it regularly and consider professional refinishing for deeper scratches. Platinum is a much harder metal so will stand the test of time with very little wear, but because of its hardness it may show deeper scratches more easily so take special care to remove your jewellery when it could be damaged (gardening, using tools etc). What should I do if my jewellery gets scratched? Light scratches can often be polished out by a professional jeweller. Avoid attempting to remove deep scratches yourself. Deeper scratches and marks can be professionally removed by a jeweller using a more involved polishing process and sometimes more metal needs to be added by laser welder to fill very large scratches or dents.

What is a professional clean and polish? A professional clean and polish involves a meticulous process to restore your jewellery’s original shine and brilliance. Here’s what it includes: Initial Inspection: Your jewellery is thoroughly examined to identify any loose or thinning claws, insecure stone settings, or potential damage such as fractures, thinning or general wear and tear. This ensures your piece is safe for cleaning and highlights any necessary repairs*. *You will always be contacting prior to any cleaning should there be any repair advisories or concerns. Surface Preparation: Fine marks and light scratches on the metal are carefully removed using jewellers’ sandpapers. This step uses progressively finer grades to achieve a smooth surface while preserving delicate details like engraving or stone settings. Polishing: The jewellery is polished by hand using a spinning motor equipped with soft polishing mops. Two grades of polishing compounds (coarse and fine) are used to create a high-shine finish. Ultrasonic Cleaning: The piece is placed in an ultrasonic cleaner—a bath of warm water and professional cleaning fluid that vibrates to dislodge dirt, oils, and residues from gemstones and hard-to-reach areas. This step ensures the entire piece is clean inside and out. Final Inspection: After rinsing and gently drying the jewellery, it undergoes a final check to confirm its fully clean and ready to wear again! This method is ideal for rings, pendants, bangles, earrings, and some chains. Fine chains and delicate pieces are mainly cleaned using the ultrasonic process to avoid over-polishing or pulling. How long does professional jewellery cleaning take? Professional cleaning typically takes 1–2 weeks, depending on the number of items, current lead times, and whether additional work is required. Express cleaning may be available within a few days. Contact April to check the current lead times. Do you send my jewellery away? No, all work is carried out in April’s Norfolk workshop, ensuring your jewellery stays safely in-house at all times. How can I get my jewellery to you? If you’re local to Norfolk, feel free to contact April to arrange a drop-off at her workshop. For those further afield or unable to deliver in person, we recommend using Royal Mail Special Delivery Guaranteed Before 1pm (next day). This fully tracked service allows you to add your own insurance cover. For more details, visit the Royal Mail website: https://www.royalmail.com/sending/uk/special-delivery-guaranteed-1pm. For additional jewellery postage advice, click here. Is the jewellery cleaning process damaging? No, we take great pride in using a safe and gentle approach. With years of experience and industry-standard tools and techniques in our workshop, we offer expert care for your precious jewellery. Each piece is handled with the utmost care and respect to ensure a safe and effective clean. Each item is carefully inspected before cleaning, with its condition noted and any recommended repairs communicated to you before we proceed with any work. Where there may be risk to a piece of jewellery due to age or wear and tear, you will be made aware prior to cleaning. How do I book in a professional jewellery polish? Fill in the contact form, here. Contact April directly at info@aprildacejewellery.com Message April on Instagram: @aprildacejewellery Send as much information as possible, including metal type, stone type and any photos you have and April will get back to you as soon as possible.